Customer Success Lead

We are seeking a Customer Success Lead to join our team, focusing on ensuring the success and satisfaction of our channel partners, end users, and implementation teams. This role requires a proactive and customer-centric individual who will work closely with our channel partners to drive sales and deliver exceptional service.

Responsibilities:

1. Channel Partner Engagement:

• Collaborate closely with channel partners to understand their needs and objectives.

• Develop and maintain strong relationships to drive mutual success.

2. End User Satisfaction:

• Monitor and enhance the satisfaction of end users through effective communication and support.

• Address and resolve customer concerns or issues promptly.

3. Implementation Team Support:

• Work closely with the implementation team to ensure smooth onboarding and deployment of products/services.

• Provide guidance and support to address any challenges during the implementation phase.

4. Customer Success Strategies:

• Develop and implement customer success strategies that align with overall business objectives.

• Proactively identify opportunities for upselling and cross-selling.

5. Feedback Collection:

• Gather feedback from channel partners, end users, and implementation teams to drive continuous improvement.

• Share insights with relevant teams to enhance products and services.

Qualifications:

• Proven experience in customer success or a related field.

• Strong interpersonal and communication skills.

• Ability to collaborate effectively with channel partners and internal teams.

• Results-oriented with a focus on customer satisfaction and retention.

• Familiarity with sales processes and channel partner dynamics.