Job Summary:
As a JIRA Service Support Centre member, you will play a crucial role in ensuring seamless operation and support for our clients utilizing JIRA software. This position requires a strong understanding of JIRA workflows, configurations, and a customer-centric approach to provide efficient resolutions.
We are looking for a first in class customer service individual with a passion for technology and solving problems to join our award-winning Customer Care team. The top candidate will possess strong interpersonal skills, excellent written and verbal communication, be detailed driven and a high performing multitasker.
Responsibilities:
- Offer round-the-clock, prompt, and helpful Tier 1 support to both internal and external parties regarding program, product, and system inquiries, tasks, and issues.
- Take charge of urgent and unforeseen incident management, overseeing the entire customer care process from tracking to resolution.
- Keep a close eye on critical connectivity, platform tools, and systems to guarantee they operate at their best, and promptly escalate any issues that arise.
- Utilize various tools like Jira, Confluence, Git Hub, and Git Hub Co Pilot in your operations.
- Collaborate with cross-functional teams for seamless integration.
- Experience in providing software support or helpdesk assistance is a plus.
Our Core Values:
- Continuous Learning
- Relentless focus on the customer
- Always seek improvement
- Create value
- Seek accountability and ownership
Requirements:
- 1-2 years of JIRA experience.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Strong organizational skills, motivation, and attention to detail
- Ability to manage multiple projects under deadlines
- Effective communication, project management, and critical thinking skills
- Comfortable with testing, troubleshooting, and reporting findings
- Capability to handle high work volumes efficiently
- Professional, reliable, and results-oriented mindset
- Strong problem-solving skills.